PDM Training and Consultancy - Courses (NVQs, Apprenticeships, Bespoke Training).

The qualification is endorsed by the Security Industry Authority (SIA) and fully meets the approved standard of training required for the SIA Security Guard Licence. Core competency training for security guarding is delivered in two stages as follows:

Part 1: Security Guarding

Explore the roles and responsibilities of security officers in the security industry
Investigate the systems used by security officers in the security industry
Explore safety awareness for security officers in the security industry
Examine communication methods required by security officers in the security industry.

Part 2: Communication and Conflict Management for Security Guards

Investigate customer care for security operators
Explore communication skills for security operators
Explore conflict management for security operators
Examine situations leading to conflict.

Duration: The course is normally delivered over four days with an average training day of 7½ hours

The qualification is endorsed by the Security Industry Authority (SIA) and fully meets the approved standard of training required for the SIA Security Guard Licence. Core competency training for CCTV Operations (Public Space Surveillance) is delivered in two stages as follows:

CCTV Control Room Principles

Understand the purpose of CCTV systems and the role and responsibilities of the operator as they relate to reporting, confidentiality and the operation of equipment
Know about codes of practice, procedures, manuals and secure communication in the control room
Understand the legislation surrounding CCTV operation and how to deal with incidents and surveillance
Understand health and safety at work and fire and emergency procedures inside and outside the CCTV control room.

CCTV Control Room Practices

Be able to operate CCTV equipment
Be able to communicate in the context of CCTV operations
Be able to use CCTV equipment and surveillance techniques
Be able to apply relevant legislation to CCTV operations.

Parts of the course will involve classroom based theoretical periods and practical periods, Part two will be delivered in a control room with a number of scenarios being completed.

Duration: The course is normally delivered over four days with an average training day of 7½ hours

The qualification is endorsed by Skills for Security (Formerly SITO) and has been developed by Edexcel to recognise and accredit excellence in a range of security disciplines including CCTV, Static & Patrol Guarding, Controlled Entry and Incident Control.

Duration: The NVQ is normally delivered as a bespoke qualification over 4 to 16 Weeks

The apprenticeship is endorsed by Skills for Security, the Security Industry Training Organisation (Formerly SITO) and would suit current security officers who wish to gain a nationally recognised qualification and anyone interested in security as a profession. It consists of the NVQ Level 2 in Providing Security Services (PSS), the Security Operations Course (including the 2 day Conflict Management element) and Key Skills at Level 1 in Communication , IT and Application of Number.

Duration: The framework/programme is usually delivered over 3 – 18 months

Core competency training for door supervision is delivered in two stages as follows:

Part 1: Knowledge based training and assessment – Roles and Responsibilities:

The Role of the Door Supervisor
Behavioural Standards
Customer Service Skills
Health and Safety at Work
Civil and Criminal Law
The Law in Relation to Licensing
Equal Opportunities
Young Persons
How to Comply with Regulations as a Door Supervisor
Searching People
Eviction
Offensive Weapons
First Aid
Emergencies
Drugs
Arrest
Incident Recording and Scene Preservation

Part 2: Practical Scenario based training and assessment – Communication Skills and Conflict Management:

Introduction to Communication Skills and Conflict Management
Self-awareness
Avoiding Conflict
Effective Communication and Customer Service Skills
Recognising and Defusing Conflict
Maintaining Space
Defusing High Risk Conflict
Resolving Conflict
Learning from Conflict

Duration: The course is normally delivered over four days with an average training day of 7½ hours.

BIIAB Level 2 National Certificate for Personal Licence Holders (England & Scotland)

The qualification is nationally recognised and is primarily designed for anyone authorising the retail sale of alcohol in licensed premises including:

Pubs and bars
Hotels and restaurants
Off-licences, supermarkets and convenience stores
Sports and social clubs nightclubs and entertainment establishments
Any other venue or site where alcohol is sold

Scope of the qualification:

BIIAB’s Level 2 National Certificate for Personal Licence Holders covers the syllabus set by Government, to enable candidates to understand the law in relation to:

The role and legal responsibilities of the personal licence holder, and the penalties relating to failure to comply with the law
The premises licence
The content and purpose of operating schedules
The role and duties of the designated premises supervisor
Unauthorised licensable activities
Permitted temporary licensable activities
Rights of entry to licensed premises
Police powers with regard to suspension and closure of licensed premises
The specific prohibitions for the sale of alcohol
The strengths of alcoholic drinks, and the effects of alcohol on the human body
The protection of children from harm
The responsible retail sale of alcohol.
The roles, responsibilities and functions of licensing authorities within the framework of the licensing objectives
The application process for a personal licence

Duration: The course is normally delivered in one day with an average training day of 7½ hours pre reading is advised (All pre reading material will be provided).

The requirement now exists for Vehicle Immobilisers (wheel clampers) to be qualified and authorised in England and Wales under the Private Security Act 2001. This means that from this date any Vehicle Immobilisers operating without an SIA licence are breaking the law. PDM offer the appropriate training in order to allow individuals wishing to work in the extended Security related sector of Vehicle Immobilisation to comply with this legislation.

As with many other SIA training standards, the course is broken into two separate parts;

Part 1: The Vehicle Immobiliser

Investigate the roles and responsibilities of vehicle immobilisers
Examine working practices
Investigate practical vehicle immobilisation techniques
Explore the specialist knowledge required by vehicle immobilisers.

Part 2: Communication & Conflict Management

Explore communications skills for vehicle immobilisers
Investigate proactive service delivery
Explore conflict management for vehicle immobilisers
Examine situations leading to conflict.

Parts of the course will involve classroom based theoretical periods and practical periods, some periods will be conducted outdoors and all periods will require maximum learner involvement. Parts 1 & 2 of the course will culminate in a 1 hour written test.

Duration: The course is normally delivered over four days with an average training day of 7½ hours

This qualification is designed for staff whose working environment may require them to deal with verbal abuse at work. It will provide them with the skills to:

Assess and reduce the risk of conflict and violence in the work environment
Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
Provide post incident support and use the circumstances of the incident for personal and organisation learning

The Level 2 qualification comprises an element of pre-study and an element of practical skills training.

Duration: The course is normally delivered over two days with an average training day of 7½ hours

The SIA has specified conflict management training and assessment as a requirement for licensing for all security operatives who interface with the general public. Trainers who deliver conflict management training for the qualifications for licensing must hold an SIA endorsed and QCA accredited trainer qualification in the delivery of scenario-based conflict management training. This course is delivered in two parts and certification is through Edexcel.

Part 1: Knowledge, Understanding and Application of the Principles of Conflict
Management

Part 2: Designing and Delivering Conflict Management Scenario’s

Duration: The course is normally delivered over four days with an average training day of 7½ hours

This qualification is designed for staff whose working environment requires them to deliver training. (The SIA stipulate that those delivering Licensing Security Courses must hold a recognised Teaching Qualification) this course will provide the knowledge and skills to:

Identify learners’ needs, backgrounds and aspirations
Define basic principles of teaching & learning in relation to teaching/training
Demonstrate, in their planning, delivery and evaluation, regard for equal opportunities and health and safety legislation
Develop their skills in devising programmes and schemes of work
Adopt a systematic approach to planning learning sessions by reference to a variety of methods, and develop innovation in their teaching/training
Design, make and use a range of teaching and learning materials, using their own creative and information technology skills
Develop their key skills
Apply communication skills in their teaching/training
Design and apply appropriate means of assessing their own learners

The Level 3 qualification comprises an element of pre-study and an element of practical skills training.

Duration: The course is normally delivered over 5 days with an average training day of 7½ hours. It will then require self study/tutorials to complete the 8 assignments.

The qualification is endorsed by Skills for Security (Formerly SITO) and has been developed by City and Guilds to recognise and accredit excellence in the field of controlled parking. There are four pathways to this qualification.

Display parking control
Barrier and pay station control
Vehicle clamping
Vehicle removal

Duration: The NVQ is normally delivered as a bespoke qualification over 4 to 16 Weeks